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Phone # 860-983-5361
Email: r_happy27@hotmail.com
Ron Shappy
Objective: To find a challenging full time, long term position in Information Technology that will effectively utilize my knowledge,
skills and experience. A position within a company that I can demonstrate my computer skills and teach others to more
effectively use computers.
Certifications: A+, Network+
Hobbies: building PC’s, testing operating systems, computer tweaking, testing hardware and software, learning new technologies.
Trojan and spy ware cleaning and registry maintance.
Skills:
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Operating Systems |
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Helpdesk |
Software |
Browsers |
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MS Dos / Win 3.11 |
Lotus Notes R5 |
Remedy |
MS Office XP |
Internet Explorer |
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Win95 / Win98 |
Microsoft Outlook |
TrackIt |
MS
Office 2000 MS Office 2003 |
Netscape |
|
WinME / WinNT |
Exchange 2000 |
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Trend Micro |
Firefox |
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Win2000 / WinXP |
GroupWise |
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McAfee / Norton AV |
SBC Yahoo |
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Win2000 Server |
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Oracle / SQL |
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Win2003 Server |
|
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Ghost / Drive Image |
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WinXP 64bit |
Hardware |
Ad aware / Spybot |
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|
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Linux Red Hat |
Routers / Switches |
Hard drives |
LANDesk |
|
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Mac OS 10 |
Nic Cards |
Video cards |
· Microsoft Windows 2000 Active Directory · and basic CISCO understanding
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|
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Novell |
Blackberry PDA |
Printers |
||
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Knoppix |
Rack Servers |
Palm Pilot |
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Cable Modems |
DSL Modems |
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Cat 5, 6
Cabling CISCO |
AC/DC
Electronics |
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Experience:
PC Tech - TechSolve / Dell - UBS - Hartford, CT
*contract job*
· Install/Deinstall of PC
· replaced SCSI
· installed ghost image of Operating System
Tek Systems MA
Cable installer - Black Box / Netstorm
*contract job*
*US Naval Sub Base - Groton CT*
· Cable drops Cat5
· dressing cables
· fire stopping penetrations
· Punching cable
The Computer Merchant Ltd MA
Tech – Town and Country Credit - Rock Hill CT
*contract job*
· setup WYSE dump Terminals
Global Technologies Group FL
2000 Migration – Citifinancial - Milford CT
*contract job*
· disconnected PCs and removed them
· performed DOD type disk wipe
· ghosted image on new machine
· setup new PCs
CNS CA
Lead Tech – Option One Mortgage Corporation - Providence, RI
*contract job*
· managed a team of 5 Technicians
· disconnected 200 PCs and made ready for move
· reconnected 200 PCs at new site
· setup IP printers, plugged in new Avaya IP phones
· setup new PCs for new hires
· virus and adware cleanup of desktop and laptops
· memory upgrades and service pack 4
· LANDesk install
· Office 2003 deployment
2000 Migration – Option One Mortgage Corporation - Farmington CT
*contract job*
· disconnected 60 PCs and made ready for move
· reconnected PCs on new site
· setup IP printers, plugged in new Avaya IP phones
· setup new PCs for new hires
· Scanned and cleaned virus and spy ware
· Installed service pack updates
Infinity Consulting Group NY
XP Laptop Refresh – Phoenix / EDS - Enfield, CT
*contract job*
· Installed scripted programs
· Scanned and cleaned virus and spy ware
· Installed service pack updates
· Activated and setup Blackberry models 7750, 7290 web browsers and email clients
· Configured Blackberry access for Lotus notes R5.0
Tek Systems 10/2004 – 2/2005
PC Tech - XL America / PC Net - Hartford CT
*contract job*
· replaced adaptec SCSI card in rack server
XP Rollout - Advo / Tek Systems - Windsor CT CT
*contract job*
· Setup new computers
· Added machines to domain
· Migrated user specific info
· setup Group Wise, Oracle, user desktop and printers
· desktop support in Windows XP and Novell shell environment
Project Lead Tech – Northwestern Mutual Great Neck, NY
*contract job*
· Triple Cable Cat5 drops Data/Aux/Voice
· Fishing cat5
· Punching cable
· Wiring testing
· Setting up the rack
· Extending the demark
Desktop Support – Yale New Hospital / Tek Systems CT
*contract job*
· Supported Clinical and Business computers with special apps
· Deployed computers after installing ghost image
· Joined machines to domain
· Provided desktop support in Windows 9x, 2000 and Novell
Switch Install - Zales (CC&T) - Danbury CT VA
*contract job*
· Mounted and installed switch
Cable installer - Fleet Bank / Bank of America - Fairfield CT
*contract job*
· Cable drops Cat5. Cat6
· Punching cable
· Cat 6 wiring testing
Kforce Staffing 3/2004 – 10/2004
XP Rollout - Citizens Bank (Siemens Business) - Bridgeport CT
· Setup new computers on three floors.
· Added machines to domain
· setup MS. Exchange profiles, Oracle and View star
· Provided desktop support in Windows XP, AD and Novell shell environment
XP Rollout - Fireman Fund (Siemens Business) - Rocky Hill CT
· Setup new computers
· Added machines to domain
· setup MS. Exchange profiles
· configured the network printers and linked network shares
Computer Support Help Desk - Ann Taylor Stores - Milford CT
· Troubleshot POS problems on Windows NT platform for sales associates
· Aided in the procedures of cash register transactions
· Logged and tracking calls in Tivoli and TrackIt
· Spoke to vendors to solve hardware and software issues
· Monitored and corrected LAN/WAN issues within the stores
· Walked associates through system updates of both software and hardware
· Followed up on trouble tickets
Certified Engineer - HP Remote Installation Team 3rd Shift
· Contract job for an HP rollout in area 7-11 stores.
· Complete live system migration (both hardware and software)
· adding of a switch and equinox
· Upgrading POS systems
· Removal of old PC.
· Cabling wires (monitor, tower, UPS, switch, Equinox, gas pumps, ATM)
1/2004 – 7/2004 SMI USA Windsor CT
Parts Manager / IT Admin
· customer service
· inventory control
· shipping and receiving
· office administration
· computer administration
· hardware and software support
1/2004 – 7/2004 SMI USA Windsor CT
Parts Manager / IT Admin
· customer service
· inventory control
· shipping and receiving
· office administration
· computer administration
· hardware and software support
6/2003 -
10/2003 Shappys
Farm
Southington CT
Sales/Marketing
Manager
*Helped family business*
· Increased
sales and business volume
· Created a website to inform the
community of events
· Designed
and implemented a company logo
· Formed
business relationships to facilitate larger growth
· Helped
to establish a formidable position in the farm market
· Handled
direct sales to the consumer at local farm markets
Laptop Support Help Desk - Sacred Heart University (Global Service Solutions)
· fixing of IBM and Dell laptops
· ghosting hard drives
· copying drive with an imager
· cleaning spy ware and viruses
· creating trouble tickets
· running scripts to join domain and set policies
1/2002 - 3/2003 AXA Professionals Manhattan, NY
Consultant / Onsite Field Technician
· Worked for various clients Installing and configuring Dos, Linux Red Hat, Windows 9x, Windows 3.11,
Windows ME, Windows NT Workstation and Server, Windows XP, Windows 2000 Workstation and Server,
MS Office (all versions) Norton Utilities, multiple virus protection agents and various other utilities
· Installed and configured hard drives, zip drives, CDR & CDRW, dvd, cameras, tape backups, modems, printers,
scanners, video cards, network switches, hubs, routers, NICs and CAT 5 cabling.
· Installed and resolving problems related to MS Office Suite.
· set up and troubleshot various wireless and local area networks (TCP/IP, DNS, WINS/DHCP, Dial-up)
· Troubleshot hardware and software problems daily on multiple Operating Systems
· Upgraded and installed various types of memory
· Set up and troubleshooting various wireless and local area networks
· Installed and setup DSL and cable modems
1/2000 – Present Computers By Ron CT, NY
Director of IT / Lead field technician
· Handle customer service via a toll free number
· Responsible for troubleshooting different hardware issues
· Install and configured various applications
· Install DSL and cable modems.
· Troubleshoot user questions and inquiries
· set up and troubleshooting various wireless and local area networks
· Troubleshoot hardware and software problems daily on multiple Operating Systems
· Upgrade and install various types of memory
· Build complete computer systems
EDUCATION:
7/2002 – 2004 New Horizons Computer Learning Center CT
Certification
· On going Microsoft certifications. -MCSA, MCSE
· On going Cisco - CCNA